Sales Policy
STAR TOOL SUPPLY will not be undersold. When you purchase from us you can be confident you are always buying at the lowest prices. We are aware that from time to time other suppliers may run sales or special promotions in which case some of their prices may be lower than our regular catalog prices. In such a case, just fax us a copy of the offer and we will either meet or beat it.
Terms
We accept Paypal & MasterCard, Visa, Discover, and American Express cards. (Security: Your privacy and security are our priority! Every transaction that you make at startoolsupply.com is 100% safe. We use 128 bit SSL encryption, the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.)
We will also ship with net 30-day terms for all approved firms. To establish an open account, please submit 3 trade references and a bank reference.
Minimum Order
We have no minimum order. For orders below $25.00, there is a $10.00 small order handling charge.
Liability
While our manufacturers strive for perfect quality control it can happen that a defective tool may go unnoticed in which case we will replace or extend full credit for the defective tool without any admission of liability on our part.
Claims
All shipping shortages must be reported within 5 days after receipt of shipment.
Returns
We will issue credit only for returns sent back to us with a Return Authorization number ( please call for the RA number and return instructions). Returned tools must be unused, in perfect saleable condition, and in original packaging. Tools which have been marked or altered will not be accepted for return under any circumstances. Returns due to customer error are subject to a 10%-15% restocking charge with a $5.00 minimum and must be returned freight prepaid.
Our manufacturers are continuously trying to improve their products and it is possible that some tools may undergo dimensional changes without prior notice. All technical data is based on information supplied by our manufacturers and is provided by us for your guidance.
We are not responsible for any typographical (including pricing) errors.